Frequently Asked Questions
What is an Escape Room?
An Escape room is an amusement activity where participants are locked in a room and must work together to solve puzzles. The puzzles eventually lead the group to a 4 digit numeric code, which will unlock the door and allow the group to “escape”!
How long do I have to escape the room?
The group has 60-minutes to escape.
How many people to a room?
Most rooms allow up to 8 people in a room. The Wizard’s Lair allows for up to 10 people.
Will there be strangers in the room with me?
If you book the maximum seats for that particular room then the room will have only people you know. However, If you book less than 8 spaces for The Attic, Mermaids Curse and We are all Mad and less than 10 for Wizard’s Lair, there is a chance that others will book into the room with you.
Can I book 8 spaces for only 2 people or 4 people etc?
Yes, if you book and pay for all available seats 8 or 10, depending on the room, you may include any number of people up to a maximum of 8 or 10.
Are the rooms scary? Is it a haunted House?
Our rooms are not scary, they are family oriented and fun. It is not a haunted house.That being said, The Attic does have a dark backstory to it that is revealed in at the end.
Are the rooms Handicap Accessible?
0-9 year olds:
- Must be with an adult
- Adults must be in the room with the kids
- Entire room must be booked by your party
- If you are booking the entire room for your group and would like to bring along your child ages 0-9 in addition, you may do so and there will be no additional charge.
10-17 years old:
- Must be with an adult OR entire room must be booked by your party.
- If you are booking the entire room for your 10 to 17 year old children the parent/guardian must be present the entire time they are playing, but does not have to be in the room.
Do I sign a waiver?
Yes, the waiver can be reviewed here on our website www.theultimateescaperooms.com/waiver/. You will be asked to sign it electronically before entering the room when you arrive.
Does the door actually lock at the start of the game?
Yes. However there is an emergency exit door in the room in case of any problem. We have intercoms to communicate with you as well. If you choose to use that emergency exit and leave the room prior to end of game, the game will end for you only, the rest of your group may continue to play. There will be no refunds.
How long before my scheduled time do I need to arrive?
We require that you arrive at least 15 minutes prior to start time. This allows time to hear our rules and regulations as well as put away your belongings.
If I am late can I still play?
It depends, if your entire party is late, and the room is not booked the following hour, we will still put you in the room for your full hour. However, If you are late and the room is already reserved by another group for the next time slot, you will not be allowed to play for the entire 60 minutes. You may choose to play anyway with less time, ending at the originally scheduled ending time, or you may re-schedule for another time when you can arrive at the designated time, 15 minutes prior to your set game start time.
Do you take cancellations?
Yes, but no refunds are issued. You may re-schedule your reservation to another time with no penalty or charge.
How do I book?
On our website! You can choose between our two locations! www.theultimateescaperooms.com
How much does it cost?
$39 per person
What payment methods are accepted?
Any credit or debit card.
Can I bring my personal belongings into the room?
In Ventura - No, all personal belongings including phones will need to be stored in the lockers before entering the game.
In Solvang - You will place your things in a basket that will stay in the room with you, cell the phones must be turned off.
What if I need my phone because I am a professional on call with work, or my children are home with a babysitter?
You can leave your phone with one of our game hosts, and they will come and get you if it rings with a specified name or number.
What is your address?
Ventura - 1591 Spinnaker Drive #117 C Ventura, CA 93001 Enter parking Lot #3
Solvang - 485 Alisal Road, Suite 120 Solvang, CA 93463
What is your phone number?
Can I book a party or team building event?
Yes! We would love to have you. Please call events coordinator Alexis Crouse at 310-463-1115, contact us through the contact page on our website, or you can send an e-mail to firstname.lastname@example.org.
Are there other services available to fulfill all of the needs of my corporate event, such as food, drink, music, private meeting space?
We can provide almost anything you will want or need. There are several places in the harbor that can be rented for meetings such as a balcony overlooking the harbor, the main lawn, and several other spaces. We also collaborate with other businesses in the harbor and will help make your event the best it can be. Food can be catered from Margarita Villa or The Greek at a discounted rate.
Can I buy a gift certificate?
Yes, on the website gift certificates can be purchased.